Taxi booking questions & answers
Before you book.
Can’t find what you need? Call us on +91 944 607 4244 — someone answers day and night.
Do you provide a 24 hour taxi service in Kochi?
Yes. Our booking desk at Vyttila answers the phone 24 hours a day, every day. Call us for a cab within the next hour, or book online for any later time.
How much is an airport taxi from Cochin airport to Kochi city?
Airport taxi fares are fixed by zone of the city and by vehicle. You can see every zone and its fare on our taxi tariff page, under Airport transfers. Tolls and parking are extra.
How do I book an airport pick-up and drop?
Book online or call us with your flight number, terminal and arrival or departure time. We send your driver’s name, phone number and vehicle number by SMS before the pick-up.
Do you offer corporate taxi accounts?
Yes. Corporate accounts get monthly billing, a dedicated contact and trip reports, and can be used for staff pick-up and drop, guest airport transfers and events. Call our corporate accounts manager to set one up.
Can you run the travel desk at our hotel?
Yes. We run hotel travel desks in Kochi, handling airport pick-up and drop, local sightseeing and tours for your guests, with monthly billing to the hotel.
How do I book a cab?
Call us, message us on WhatsApp, or fill in the booking form on this website. We will call you back to confirm, and send the vehicle number and driver’s contact number by SMS.
Do I need to register or install an app?
No. You can book online without an account, or simply call us.
How far in advance should I book?
At least 1 hour ahead for local trips, and 24 hours ahead for outstation or long-distance trips.
How are fares calculated?
Fares are charged on distance (km × per-km rate) or time (hours × hourly rate), whichever is higher, counted from our garage at Vyttila and back. Every class has a minimum charge. Airport and package trips have fixed fares. Our full rate card is on the Fleet & fares page.
What is not included in the fare?
Tolls, parking, entry fees and inter-state permits are paid separately. A driver bata / night halt of ₹300 applies to overnight trips, trips ending after midnight, and trips longer than 8 hours.
How do I cancel a booking? Is there a charge?
Call our office or your assigned driver. For city trips there is no charge if you cancel before the vehicle leaves our garage. For outstation trips, cancel at least 24 hours before departure to avoid a charge.
How long will the driver wait?
Up to 30 minutes after the booked pick-up time. If you are running late, call the driver and let them know.
My flight is delayed. What should I do?
Call us with the new arrival time. We track the change and adjust your pick-up, but please let us know so we can plan around it.